Now let’s learn about companies with the best customer service in America. Insider Monkey has recently published an interesting article about it. Competition has an important role among the companies. In a competitive industry like retail or fast-food, customer satisfaction and quality of service plays a major role in retaining customers. But in industries like airlines and healthcare, where the competition is not as heavy, companies don’t rate customer service and satisfaction as their top priority, which is likely why companies in those sectors tend to fare poorly in customer satisfaction.
Now without a further ado let’s see what Insider Monkey has investigated for us. We have picked three companies with the best customer service in America from their list.
At first we are mentioning Sony Corp (ADR) (NYSE:SNE). Sony Corp (ADR) (NYSE:SNE) is the next one in our list of companies with the best customer service in America. It is one of the top providers of electronic equipment in the world. In the competitive technology industry, customer service ought to be the key focus point in retaining customers and gaining marketshare, as Sony has accomplished that with its high quality products and especially its popular gaming consoles. As indicated by the Zogby Analytics survey, Sony has focused a lot on customer service, establishing 500+ customer service centers across America. The second company our our list should be Samsung Electrincs Co Ltd (OTCMKTS:SSNLF). Samsung held a major share of the smartphone market in America during 2016, with its flagship devices like the Galaxy Note 5, Galaxy Note 4 and Galaxy S6 Edge+. It has been a relenting couple of quarters for Samsung however, with its smartphone sales declining due to serious issues with the batteries in its latest Galaxy phones. Samsung Electronics Co Ltd (OTCMKTS:SSNLF) is also a major player in the appliances industry as well. At last, but not least let’s check out Marriott International Inc (NASDAQ:MAR). Marriott International Inc (NASDAQ:MAR) managed to maintain its fourth-place ranking from Zogby Analytics’ 2015 survey. On the other hand, in Temkin’s Ratings, Marriott International Inc (NASDAQ:MAR) dropped to 56th position in 2016 from 23rd in 2015. According to Zogby, Marriott International Inc (NASDAQ:MAR) is considered to have the best customer service in the hotel industry, which is vital, as customer service is a key metric for the industry.
For any further useful information, read Insider Monkey’s article about 11 companies with the best customer service in America.